Customer Testimonials

Everyone is super pleasant and helpful with all of our questions. Great customer service, great communication, and willingness to help.

We don't have dedicated service representatives at other carriers like we do with Loomis. At Loomis we have two.

I love the Loomis Direct Portal; it is one of the best out there. I am able to track and see what deposits have been picked up and relay that to our treasury team. This makes a real difference for us. Plus, I get a personalized feel as if I am their only customer.

There is a personal touch with Loomis. Unlike other couriers, we don't have a generic customer service team that requests are routed through. Because we have a dedicated representative, there is less time wasted on our end. Our requests are handled quickly and efficiently.

Loomis service teams are top notch. When issues do arise, they work quickly to resolve the issue instead of pointing fingers.

Shifts in tender made CIT cost prohibitive at some of our locations. Loomis partnered with us to provide bi-weekly and on call options that work better for our business.

Loomis is not always the cheapest. However, they provide great service. I rarely miss service days with Loomis, and if a store is going to miss a service day due to an unforeseen issue, our direct contacts let me know so I can relay this to the store. This is incredibly helpful that the store knows in advance so they can make other arrangements.

Our stores are aware that Loomis is willing to step up whenever issues arise. Normally when a pick-up/delivery is missed, Loomis provides service ASAP. Loomis is there for their customers and takes concerns seriously.

Loomis is a key business partner to Lowe’s. Loomis provides transport of cash in transit between bank vaults and the Lowe’s stores. This includes deposits and change orders. By providing this service, Lowe’s associates can spend more time facing customers. It also reduces risk. Loomis does this through service efficacy, high touch customer service and relationship management, high reliability, effective online portal experience, and timely response to incidents as they arise.

Our partnership with Loomis is seamless. Operations are smooth, and when something is supposed to happen, whether it be a pickup, a delivery, or some other form of service, it happens. We don't spend a lot of time chasing issues or working on resolutions since there are so few issues that arise. That peace of mind and trust that things are going the way they should be is really important to us.

Missed pick-ups were a challenge, we could never get other carriers to pick up or respond. Loomis responds within a few hours or even sooner and gets it done. 

We have had excellent service from our contacts at Loomis overall. Our store personnel spend less time dealing with problems and more time with our customers.

Having the Loomis smart safes allows us to have cash control and viewability that is only one day old. We don't have to wait on the bank deposit or other methods that take longer.

Before partnering with Loomis, our restaurant chain encountered significant challenges in cash handling. Security concerns loomed large, especially during cash transportation and storage, leading to heightened risks of theft. Loomis provided invaluable expertise and guidance, helping us optimize procedures and enhance security measures, ultimately leading to improved efficiency and peace of mind for our restaurant chain.